Below are some frequently asked questions, however, if you can’t find the answer to your question then please contact us either by e-mail at email@example.com or by phone on 0330 311 2686
Q. Can I contact you on event days?
A. No. We are always out setting up at the event location so cannot be contacted. All the information you need is in your pre-event email, which is sent a couple of days before or can be found here.
Q. Will screenings be cancelled due to bad weather?
A. Cold and rain does not stop play. It’s generally only high winds that can jeopardise an event. We will continue wherever possible unless we deem the conditions to pose a danger to Staff or Attendees or if raising our large structures would contravene Government guidelines. Any amendments to the event will be communicated to ticket purchasers by email, text or via our website and with the information provided by you.
Q. If the weather is bad, can I exchange my tickets for another screening?
A. No. Ticket exchanges may only be available no later than 14 days prior to the event booked.
Q. What should I wear?
A. It’s definitely a good idea to bring something warm to wear or pack an extra blanket as even on hot summer days it can become very chilly later on in the evening. As showers can also strike at any time you may also want to bring some kind of waterproof.
Q. How and when will I receive my tickets?
A. Tickets are e-mailed to you as soon as you book via our website from our ticket agent.
Q. Do I need to print my tickets?
A. No, we can scan the e-ticket from your smartphone.
Q. What if I forget my tickets?
A. Please try and remember them as tickets are required to gain entry to the screening for all adults and children. If you do forget we will have a list of all bookings and will be able to admit you but this obviously will take a bit more time. Please bring ID.
Q. Can I buy tickets at the venue?
A. As we have a limited number of tickets available then we are afraid that when a screening is ‘Sold Out’ then no tickets can be bought at the venue. If the screening has not ‘Sold Out’ by the screening date then we will sell remaining tickets at the venue – please refer to the screening details.
Q. Is there seating or should we bring something to sit on?
A. We do not supply seating, so yes you do need to bring something to sit on. We would recommend blankets or camping chairs.
Q. Are children allowed?
A. Yes, children are very welcome as long as they are the correct age for the film’s certification. It is always advisable to bring photo I.D. to be on the safe side. Free admission for 2’s and under. Under 16’s will not be admitted unless they are accompanied by an adult.
Q. Are dogs allowed?
A. Unfortunately, no dogs are allowed as this may spoil the enjoyment of the screening for other members of the audience.
Q. Are there toilet facilities?
A. If the venue doesn’t have toilets then we will provide mobile facilities at the screening. Wherever possible we provide a disabled toilet.
Q. What time does the screening start?
A. Please see the relevant event page for details. This may vary slightly due to sunset times.
Q. Is there wheelchair access?
A. This will depend on the venue so please refer to the screening details for full information.
Q. Do you serve food and drink?
A. We always have refreshments available at our screenings. We may serve alcohol but this is dependent on the venue. We may also have hot food available but please refer to the screening details for full information. This is subject to change depending on the venue we are screening at. Please take all of your rubbish home with you.
Q. Can I bring my own food and drink?
A. We are normally happy for you to bring picnics to the venue but please check screening details in case this isn’t permitted. Although food and drink are available you can bring your own but we do not allow glass in the event area. Anybody that brings glass will have to leave it at the gate or consume and dispose of outside of the event area. Take your rubbish home with you.
Q. Is there parking at the venue?
A. This will all depend on the venue itself, so please refer to the screening details for full information.
Q. Is smoking/vaping permitted?
A. For the enjoyment of all audience members, we would prefer you refrain from smoking. If however, you cannot last a whole screening then you can go to the rear of the audience. Some venues will not allow smoking at all, so please refer to the screening details for full information.
Q. Is there an intermission?
A. No, there is no intermission as we don’t like to stop your enjoyment of the screening. Feel free to continue purchasing food or drink throughout the screening but please be considerate to other audience members.
Q. Do you give refunds?
Q. Can we exchange our tickets?
A. We may allow you to exchange your tickets but no later than 14 days prior to the event that you have booked for. This is at the discretion of the management.
Q. What am I not allowed to bring?
A. No glass is allowed in the event area. This includes (but is not limited to) wine bottles, beer bottles and glasses. No barbeques, tents, large umbrellas or dogs are permitted.
Q. Do you do group bookings and discounts?
A. Give us a ring 0330 311 2686.
Q. Can I hire Moonbeamers Popup Cinema for a private event?
A. Yes, you can hire us for private events (birthdays, weddings etc.) Please refer to the ‘Hire Us’ section on our website but if you cannot see what you are looking for then please contact us either by e-mail at firstname.lastname@example.org or by phone on 0330 311 2686
Q. Are there any reasons the film would not be shown?
A. It is highly unlikely that any issues will occur, however, there are a few situations that are beyond our control. Film companies are at liberty to withdraw films and/or licences at short notice or postpone release dates. If this occurs we will screen a suitable alternative or will offer you the choice to view one of our other screenings. If for any reason Moonbeamers Limited decide that the event would cause danger or any safety issue to staff, attendees or any other person then we are at liberty to reschedule it.